About returned goods
About returned goods
■ Should the item be damaged at the time of delivery,
(Our company will bear the shipping cost for exchange and return.
■ Conditions for accepting returns
It must be unopened, unused, and unpowered. We will only contact you within 7 days after the item arrives, and we will only accept it.
■Contact ・We will not be able to receive it even if you return it by freight collect without our consent. Please be sure to contact us in advance.
Contact: cressi@infin8.co.jp
■Return shipping and handling costs
In case of initial failure... Our company will bear it.
In case of customer's convenience ... The customer is responsible for the cost.
■ About refund
When paying by credit: After confirming the returned product, we will cancel the credit. We will contact you once the processing is complete.
In case of cash on delivery/bank transfer・・・Infineate Co., Ltd. will refund the product price to the specified bank account.
Contact address for returns
Telephone number: 052-792-8738
Email address: cressi@infin8.co.jp
*We will inform you of the return address after we contact you.